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Getting Started
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⚠️ Subscription/Licensing Update (May 21, 4:45PM ET): The migration issue causing active subscriptions to show as "Expired" has been resolved for many users. To try and restore access immediately, go to your Thrive Dashboard and click “Click here to refresh your license now” in the license notice. If that does not work, you may be part of a remaining group still affected. Our developers are actively investigating a potential cause for these ongoing cases to verify the scope. If you have already submitted a ticket, please do not open a duplicate; our team is tracking affected accounts and will be in touch directly. Thank you for your patience.

Name *

First

Last

Email *

What can we help you with today? *

Howe can we help with the account changes?

Change Password or Account details
Changing the Payment Method
Change Card Details
I need an Invoice
I would like to cancel my membership

There may be a quicker fix! Check out these documents for answers to most common questions.

Changing Thrive Themes Password and Account Details

There may be a quicker fix! Check out these documents for answers to most common questions.

Change payment method from PayPal to Thrive

There may be a quicker fix! Check out these documents for answers to most common questions.

Changing Card Details

There may be a quicker fix! Check out these documents for answers to most common questions.

Where Can I Find Invoices for My Purchases

Please specify the reason for your refund request. *

A desired feature is missing from the product
I encountered a technical issue that couldn't be resolved
I'm switching to a different solution/product
I'm no longer using Thrive Themes
My website has been shut down
The cost is too high for my current needs.
Other

Does this question relate with our theme builder or one of our plugins? *

Plugin
Thrive Theme Builder
I am not sure

Which plugin do you need help with? *

Thrive Architect
Thrive Apprentice
Thrive Optimize
Thrive Comments
Thrive Leads
Thrive Ovation
Thrive Quiz Builder
Thrive Ultimatum

For which plugin do you wish to report a bug for?

Thrive Architect
Thrive Apprentice
Thrive Optimize
Thrive Comments
Thrive Leads
Thrive Ovation
Thrive Quiz Builder
Thrive Ultimatum

There may be a quicker fix! Check out these documents for answers to most common questions.

Using the Hyperlink Text Effects in Thrive Architect

Displaying Different Pricing Options During Sales Promotion

Thrive Suite System Requirements and Recommendations

There may be a quicker fix! Check out these documents for answers to most common questions.

Hiding an Opt-in Form From an Already Subscribed User

Description of All the Different Types of Thrive Leads Forms

Thrive Suite System Requirements and Recommendations

There may be a quicker fix! Check out these documents for answers to most common questions.

Displaying a Finished Quiz on Your Website

Customizing the Gain Customer Insights Template

Thrive Suite System Requirements and Recommendations

There may be a quicker fix! Check out these documents for answers to most common questions.

Visiting the Goal Page in Thrive Optimize

Thrive Suite System Requirements and Recommendations

Thrive Optimize: Frequently Asked Questions

There may be a quicker fix! Check out these documents for answers to most common questions.

Everything About Thrive Comments and Custom Posts

Using the Comment Conversion Feature in Thrive Comments

Thrive Suite System Requirements and Recommendations

There may be a quicker fix! Check out these documents for answers to most common questions.

Using the Tag Dynamic Content Feature in Thrive Ovation

Importing a New Testimonial in Thrive Ovation via Social Media

There may be a quicker fix! Check out these documents for answers to most common questions.

Using the Absolute and Minimum Duration Options When Creating an Evergreen Campaign

Creating a Recurring Campaign in Thrive Ultimatum

Using ‘End of month’ Templates in Thrive Ultimatum

There may be a quicker fix! Check out these documents for answers to most common questions.

Refreshing Templates in Thrive Apprentice After Adding Assessments

Managing Assessment Upload Settings in Thrive Apprentice

Thrive Suite System Requirements and Recommendations

Which Thrive Theme Builder companion theme are you using? *

ShapeShift
Ommi
Kwik
BookWise
Jaya
Xpert
Peak
Chords
Allure
Travel

How would you like to cancel? *

I will cancel it myself (fastest option)
I would like a support person to cancel it for me

The fastest way to cancel your membership is by visiting your My Account area and clicking 'Manage Subscription'.

Inform yourself before making a final decision.

What Happens When I Cancel My Subscription?

Have you checked that everything on your site is up-to-date? *

Everything is up-to-date but the problem persists
This solved my problem

We often release updates to our software. Please make sure that you're using the latest version.

Have you cleared the cache? *

I cleared the cache but my problem persists
This solved my problem

Sometimes the site is cached in your browser even if you don't have any caching plugins installed. You can learn how to clear your cache here .

Can we access your site to troubleshoot the problem faster? *

Yes, that's fine
No, I don't want to provide access

The fastest way to solve this issue is to give the site access to one of our technical engineers. With access, we can usually get to the bottom of issues really efficiently. Do we have your permit for our technical team to log into your site?

To help us investigate and resolve your issue, please create a temporary Administrator account for our team.
For maximum security, please do not send passwords in plain text. Instead, use this secure link to share your credentials with our team.
Important: You maintain full control. Once your issue is resolved, you can simply deactivate or delete the account.

Your website *

Please provide the full URL of the website you need help with (including https://). If you use a custom login path instead of the standard /wp-admin, please include the full login link to help our team get started faster.

Issue / message *

Want to add an image to your response? Use a free image capture tool such as quicksnip.com, and include your image links in your message.

There may be a quicker fix! Check out the guide on how to fix 403 forbidden error.

How to fix 403 forbidden error

Keap will soon be updating their API connection to deprecate the use of Legacy Keys from February 2025. Our recent release now offers support to integrate Thrive Themes with Keap using the Service Account Key (SAK)

Setting Up an API Connection with Infusionsoft

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