Generating Login Access for Thrive Themes Support

To help us troubleshoot and resolve your issue as quickly as possible, our support team may need temporary administrator access to your WordPress site. Please follow these steps to create a secure, temporary admin account:

Step 1: Log in to your WordPress dashboard. 

Step 2: In the left-hand sidebar menu, navigate to Users and click on Add New. 

Step 3: Fill out the account details:

• Username: Enter a clear username (e.g., ThriveSupport).
• Email: Enter a placeholder email (or the specific email requested by your support agent). 

Step 4: Click the Generate Password button to create a secure password. Please copy this password. 

Step 5: Important: Click the Role dropdown menu and select Administrator. Our team requires full Administrator access to investigate theme and plugin configurations. 

Step 6: Click the Add New User button at the bottom.

Step 7: Add the Login URL, Username, and Password in https://secrets.supportally.com/. Generate the link and copy.

Step 8: Reply to your open support ticket and provide the generated secrets link.

Security Note: Once your support ticket is completely resolved, we recommend returning to the Users menu to delete this temporary account to maintain your site’s security.